Privacy Policy

Last updated: 11 October 2026

Who we are

Holtbox builds simple, easy-to-use software. This policy explains what personal information we collect, why we collect it, and how we look after it. If you have any questions, email us at hello@holtbox.com.

What we collect

We only collect what you choose to send us:

• Your name and email address when you contact us
• Anything you write in your message
• If you buy one of our products, the details we need to bill you: your name, business name, contact email, billing address, and a company or VAT number if you have one

We never see or store your card details. Card payments are handled for us by Stripe, so your card number goes straight to them and never to us.

We do not set any cookies on this website, and we do not track you across other sites. We do count visits in aggregate using analytics software we host ourselves. It is cookieless, it stores nothing on your device, and it does not record your IP address. We see how many people visited and which pages they read, never who they were. Our Cookie Policy has the detail.

Why we use it

We use your details to respond to your enquiry. That might mean answering a question, telling you about our products, or arranging a demo.

If you become a customer, we also use your contact details to keep you informed about our products — updates to the ones you use, and news about new ones.

Our lawful basis

When you contact us, we process your details because you have asked us to — you've sent us a message and you reasonably expect a reply (legitimate interest).

Keeping customers informed about our products is also on the basis of legitimate interest. Every message we send includes a way to unsubscribe, and you can ask us to stop at any time by emailing hello@holtbox.com.

How long we keep it

We keep enquiry emails only as long as needed to deal with your message and any follow-up, then delete them. If you become a customer, we keep your account and billing records for as long as you are a customer and for six years afterwards, because UK tax law requires us to keep proper business records. We never sell or rent your information to anyone.

Who we share it with

We keep this to a minimum, and we never sell or rent your information to anyone.

• Our web hosting provider runs this website and processes the bare minimum of technical data needed to serve pages.
• Stripe takes card payments on our behalf. If you pay for a product, Stripe receives your card details and the billing information needed to process the payment. Stripe also acts in its own right for the payment services it provides, and its own privacy policy sets out what it does with that information.
• Our accounting software holds your invoice and payment records, because we are required by law to keep proper business accounts.

We do not pass your information to anyone else.

How we keep it safe

Our own servers are in the UK, and everything you send us travels over an encrypted connection. We keep our systems patched and up to date, take regular backups, and limit access to the few people who need it to do their job. Card details never reach us — Stripe handles those — so there is nothing of that kind for us to lose. If we ever became aware of a breach affecting your information, we would tell you and the Information Commissioner's Office as the law requires.

Your rights

Under UK GDPR you have the right to:

• See a copy of the personal information we hold about you
• Ask us to correct or delete it
• Ask us to stop processing it
• Complain to the Information Commissioner's Office (ico.org.uk)

To exercise any of these rights, email hello@holtbox.com and we'll respond within one month.

How to complain

If you're unhappy with how we've handled your personal information, please tell us first — email hello@holtbox.com and we'll do our best to put things right within 30 days. If you're still not satisfied, you have the right to complain to the Information Commissioner's Office (ico.org.uk).

Changes to this policy

We may update this policy as our business grows. The date at the top of this page shows when it was last changed.